Refund policy

Last updated: June 30, 2026

At Volix, we strive to ensure our customers are satisfied with their purchases. Please read our policy carefully regarding returns and refunds.

Returns for Defective Products Only

We only accept returns for products that are defective upon arrival. If you receive a defective item (such as chargers, hands-free, cables, power banks, earbuds, or neckbands), you must contact us within 7 days of receiving the product.

Return Shipping Charges

Please note that all costs associated with returning the item to us are the responsibility of the customer. The customer is required to pay for the return delivery charges.

Conditions for Return

 The product must be in its original packaging.

 We require proof of purchase or an order number.

 Once we receive the item, we will inspect it to confirm the defect.

Exchanges

Please note that we do not accept exchanges for products.

Refunds

Once your return is inspected and the defect is confirmed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Contact Us

If you have any questions about your return, please contact us:

 Business Name: Volix

 Phone: 03009630147

 Location: Multan, Pakistan